1. Pets Policy
- Passengers are not permitted to carry pets in the cab to maintain hygiene and passenger comfort.
2. Prohibited Activities
- Smoking and alcohol consumption are strictly prohibited inside the vehicle.
- The driver reserves the right to cancel the trip immediately if passengers are found violating this rule.
- Any damages or cleaning required due to such actions will be charged to the passenger.
3. Real-Time Booking Updates
- Passengers will receive instant booking updates via WhatsApp and/or SMS after confirming the ride.
- Updates include booking confirmation, driver and vehicle details, OTP (if applicable), and live trip status.
4. Cancellation & Refund Policy
- Free Cancellation: Available for cancellations made before 1 hour of the scheduled pickup time.
- No Refund: For cancellations made within 1 hour of the pickup time.
- Refund Mode: Refunds (if applicable) will be processed through Wallet, GPay, or the original payment method within 2–5 business days.
5. Service Guarantee
- If the cab or driver fails to arrive or there is a confirmed service issue from our end, passengers are entitled to receive double the advance amount as compensation.
- Refunds will be processed through Wallet or GPay.
6. Driver & Cab Details
- Passengers will receive driver and cab details (including name, vehicle number, and contact information) via WhatsApp or SMS.
- Pre-Booking Customers: Details will be shared 5 hours before the scheduled pickup time.
- Immediate Bookings: Details will be shared within 10 minutes of booking confirmation.
- In case of any last-minute driver or vehicle changes, passengers will receive a ₹100 refund as a service apology.
7. Passenger Responsibilities
- Passengers must ensure accurate pickup and drop details are provided during booking.
- Delays beyond 15 minutes of the scheduled time may attract waiting charges.
- Passengers are responsible for their personal belongings; the company is not liable for any loss or theft.
8. Safety & Conduct
- Passengers are expected to maintain courteous behavior towards drivers and other staff.
9. Liability
- Best Taxi Services shall not be responsible for delays due to traffic, weather, natural calamities, or unforeseen breakdowns.
- Compensation claims (if any) shall be limited to the value of the booking and cannot exceed the advance paid.
10. Dispute Resolution
- Any disputes or complaints should be reported to our Customer Support Team within 24 hours of the trip.
- All disputes will be governed under the jurisdiction of Coimbatore courts.
✅ Thank you for choosing Best Taxi Services! We appreciate your cooperation in helping us maintain a safe, reliable, and pleasant ride experience for everyone.